Privacy Policy

Introduction
This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why 
We collect or use the following information to provide and improve products and services for clients or for the operation of client or customer accounts:

• Names and contact details
• Purchase or service history

Our lawful bases* for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients and / or for the operation of client or customer accounts are:

• Consent - we have permission from you after we gave you all the relevant information. All your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All your data protection rights may apply except the right to object.

Where we get personal information from
We collect personal information directly from you.

How long we keep information
We will only retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting, or reporting requirements. Once the retention period has expired, we will securely delete or anonymise your personal data in accordance with applicable laws.

Contact us
If you have any questions about this policy, please contact us at ed@valupoint.co.uk.

How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we have used your data after raising a complaint with us, you can also complain to the Information Commissioner’s Office (ICO). The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

*Understanding lawful bases and data protection rights
Under UK data protection law, we must have a ‘lawful basis’ for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the Information Commissioner’s Office (ICO’s) website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
• Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.